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The eDiscovery Paradigm Shift

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Tuesday, September 2, 2008

Pay-Per-Use Litigation Software Pricing Model in 2008 is Not a Game Changer, it is a Requirement

I have been following with some amount of amazement, the litigation industry buzz around Guidance Software's August 20, 2008 announcement that they are going to begin to offer a pay-per-use pricing option for their EnCase® eDiscovery platform. Don't get me wrong, I think that it is a great idea. However, given the fact that pay-per-use pricing is now a standard pricing options in the rest of software world outside of litigation technology and has already begun to become mainstream in the litigation market as well, I am hard pressed to call it a "game changing" move.

For the past several years, litigation technology vendors with Software-as-as-Service (SaaS) or Citrix based onDemand platforms have been offering a standard pay-for-use pricing model. Examples include Online Review Tool (ORT) technology providers such as Lexbe, ImageDepot™, CaseCentral, CaseLogistix, and many other vendors In addition, many of the new SaaS based email archiving technologies such as Google, Autonomy, MessageOne, LiveOffice and Fortiva base a major portin of their value proposition on the fact that they offer pay-for-use pricing.

SaaS is the future of software delivery across the board and most of the forward looking technology vendors in the litigation services market realized that years ago. Therefore, vendors with legacy technology claiming to be changing the game with a pay-per-user pricing model are actually behind the curve and not leading the pack. The real leaders are the technology vendors that have already embraced the pay-per-use pricing model and are designing and developing true multi-tenant SaaS applications that will dramatically reduce the overall cost of eDiscovery.

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posted by Charles Skamser @ 7:26 PM 1 Comments

Tuesday, July 22, 2008

Integreon Announces Single Source eDiscovery

In a followup to my recent post from July 2, 2oo8 titled "eDiscovery Single Source Solutions", Integreon Managed Solutions, Inc., the global leader in integrated Knowledge Process Outsourcing (KPO), has confirmed the interest in providing single source solutions by announcing the launch of “Doctane”, a complete discovery management solution, which simplifies litigation project management, reduces the total cost of litigation and improves the predictability of litigation expense budgets.

Doctane offers a full suite of discovery services which can be integrated or selected as stand-alone components, at a fixed price per document including: Discovery Management Consulting; Data Collection, Processing, Analysis and Early Case Assessment; Data Hosting; Document Review and Production. Doctane is operated entirely in-house by Integreon, so clients benefit from the “one stop” convenience of managing all their discovery requirements with a single service provider.

Integreon has chosen MetaLINCS, Attenex, Concordance FYI and CaseLogistix as its best-in-class technology partners and Offers the flexibility of rapid start, cost control, and round-the-clock review teams with a choice of in-house, full-time staff attorneys to conduct privilege and responsiveness reviews from wholly-owned domestic centers in New York City, Fargo, ND (USA) and offshore centers in Mumbai and New Delhi (India), and Manila (Philippines).

As previously stated, I believe that vendors such as Integreon that go down the single source solution route are absolutely on target with market demand and as such will be one of the survivors as the market shakes out the pure players. However, from a users perspective, I would be more concerned with the risk associated with a player like Integreon that is taking a best-of-breed technology approach and is therefore at the mercy of the actually software vendor than with a player such as Case Central, Autonomy or Clearwell Systems that actaully owns their own technology.

Please note that as my next followup to eDiscovery Single Source Solutions, I am planning to review The OneO® Discovery Platform, an recently announced offering by Orange Legal Technologies out of Salt Lake City.

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posted by Charles Skamser @ 9:38 AM 0 Comments