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The eDiscovery Paradigm Shift

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Tuesday, June 26, 2012

The Best Place to Perform Technology Assisted Review (TAR)

The resulsts of eDiscovery Solutions Group (eDSG) Weekly Survey on "Where is your Technology Assisted Review (TAR) done?" are in and they reveal that 43% of the respondents are outsourcing  their Technology Assisted Review (TAR) to third party document review providers.  These results seem to be somewhat contradictory to the prime objective and overall value proposition of the Legal Services Outsourcing (LSO) or Legal Process Outsourcing (LPO) vendors to provide less expensive manpower for labor intensive tasks such as document review.

However, according to a report on the Top Ten Trends in Legal Outsourcing for 2012 by Fronterion LLC,  legal technology platforms (such as TAR) will be increasingly bundled together with traditional LPO offerings, combing two of the most important trends shaping  the legal profession today.  This means using software systems as well as low cost human labor to provide  cheaper  and more efficient legal services.

This trend seems to actually have been evolving for years as legacy LPO players have long been utilizing software tools and techniques during the document review processes including: document clustering, email thread management and keyword and concept search to cull and organize the documents in order to increase the speed and reduce the overall cost of review.  Adding predictive coding to mix as a way to reduce the cost even further seems like a logical progression in the evolution of the LPO as they strive to maintain their margins.

The percentage of the respondents  that chose something other than an LSO for where they send their Technology Assisted Review (TAR) also provided some interesting results:
  • Outside Counsel (14%)
  • Internal as part of Document Review Software (14%)
  • Internal as separate Technology Assisted Review (TAR) Software (29%)

The fact that 14% of the respondants chose Outside Counsel for where they send their Technology Assisted Review (TAR) indicates that although the eDiscovery market is going through a paradigm shift with corporate legal departments bringing eDiscovery services in-house, there are still some legal departments relying on their outside counsel for eDiscovery services.  An interesting question for a future eDSG poll would be whether or not legal departments send their TAR to outside counsel because their outside counsel is proficient at TAR or because they send all of their eDiscovery work to outside counsel.   It would also be telling to investigate whether or not these outside counsel are performing the TAR services internally or sub-contracting them to an LPO or LSO.

The results of the eDSG 2012 Survey of the General Counsel from the Global 250 indicated that 86% of the respondants send their document review to either outside counsel or an LPO.   However, the survey also revealed that 75% of the respondants were frustrated that neither outside counsel nor legacy LPOs were providing adequate support for eDiscovery.  This survey also revealed that 80% of general counsel from the global 250 were frustrated with having to deal with software vendors.  This statistic leads into the last two facts from the eDSG weekly poll on where respondents are sending TAR.  The poll reveals that 43% are performing TAR internally which indicates that they are having to "deal" with software vendors.  The eDSG weekly poll is open to anyone that wants to vote and therefore the respondants are not necessarily general counsel from the global 250.  In fact, I would venture to say that very few is any of the respondants to this week's poll were general counsel.  However, it is still significant and shows a trend that 43% of the respondants indicated that they are performing TAR internally.


The fact that 14% of the respondents chose Internal as part of Document Review Software for where they send their Technology Assisted Review (TAR) indicates that some of the document review vendors have successfully integrated TAR into their review platforms.

However, the fact that 29% of the respondants chose Internal as separate Technology Assisted Review (TAR) Software for where they send their Technology Assisted Review (TAR) indicates that eDiscovery users are not yet comfortable with TAR and may not be ready to use it as part of their stand document review process. However, this statistic is significant enough to indicate that eDiscovery users understand the value of TAR and are therefore using in those situations where it satisfies the technical and legal requirements.

The resulsts of eDiscovery Solutions Group (eDSG) Weekly Survey on "Where is your Technology Assisted Review (TAR) done?" reveals that users within the eDiscovery market is still trying to figure out when, where an how to best utilize Technology Assisted Review (TAR).  Complicated by the ongoing paradigm shift of responsibility for eDiscovery services moving to the legal deparments and exaserbated by the evolution of both LPOs and outside counsel trying to refine their business models, TAR users should take the time to understand their internal requirements and then investigate the best approach, partners and place to perform TAR.  It may not be as straight forward to they think.

Click Here to view the results of the 
eDiscovery Solutions Group (eDSG) Weekly Survey on "Where is your Technology Assisted Review (TAR) done?".


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Thursday, May 10, 2012

Do Litigators Need to Understand Predictive Coding Theory?

With the debate over Predictive Coding entering a feverish pitch, there is an interesting thread of discussion beginning to emerge asking whether or not litigators and other users need to understand what I am going to refer to as Predictive Coding Theory.

In a May 4, 2012 Blog  titled, "3 Drawbacks To Predictive Coding", Sandra E. Serkes, President and CEO of Valora Technologies writes "What is missing (in regards to the Predictive Coding debate), is a discussion of the specific weaknesses of the overall Predictive Coding technique.   She then goes on to indicate that, "Predictive Coding tagging algorithms are not transparent".

To put this into more technical terms, do we need to know what probability theories and related  dimension reduction systems are being used as the foundational algorithms for Predictive Coding system to identify relevant documents?

For those of you who are interested in a more detailed overview of Predictive Coding, I suggest that you read a March 25, 2012 Blog post titled, "Predictive Coding Based Legal Methods for Search and Review", Ralph Losey does an excellent job of discussing the basic technical mechanics and some of the underlying theories of Predictive Coding.

Getting back to my question about how much we need to know about Predictive Coding, I am in the process of developing some unique insight.  Over the past 30 days, in preparation for adding a Predictive Coding module to the DCIG/eDSG 2012 Early Case Assessment Buyers Guide, I have been interviewing product managers from some of the Predictive Coding vendors and current users of Predictive Coding system to develop a list of criteria for reviewing and ranking the platforms for our buyers guide.  One of the questions that I have been asking is what probability theories and related  dimension reduction systems are being used as the foundational algorithms for your Predictive Coding platform to identify relevant documents.

So far, I haven't gotten a straight answer as most of the product managers either don't undesrtand the question or want to move the discussion up a couple of layers in technology stack to talk about indexing, semantic search, clustering, relevance ranking, sampling and presentation of results.  There is no doubt that these are all very pertinent topics to a perspective buyer of Predictive Coding technology.  However, it doesn't answer the question about the transparency of exactly how these systems are identifying relevant documents.

Whether or not litigators need to understand Predictive Coding theory and the underlying probability theories and related  dimension reduction systems is debatable.  However, I believe that a minimum level of transparency from the Predictive Coding vendors would at least give buyers the opportunity to understand what they are buying and then compare the various offerings.

In 1969, Edgar F. Codd and some of his associates that I have actually had the honor or knowing,  first formulated and proposed the theory of relational database.  And, although I am not sure that it reach the level of skepticism and resistance to blind adoption that we are currently seeing with Predictive Coding.  However, it was new and therefore many did require an explanation of the underlying theories and mathematics.  Eventually,  the discipline normalized and everyone just assumed that relational databases worked and there was no longer any need to question "how they worked'.

A similar vetting process would be very healthy for Predictive Coding.  Check back to my blog in the coming weeks for updates and more information on this topic.

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Thursday, April 19, 2012

The Top 5 Most Requested Features for Early Case Assessment Platforms

The week of April 9, 2012, eDiscovery Solutions Group (eDSG) ran a poll that asked voters to rank the top 5 most important features for an Early Case Assessment (ECA) platform.  Having spent the last 6 months analyzing ECA technology from the top ECA vendors in the world and talking to hundreds of end users in preparation for the release of the 2012 DCIG/eDSG Buyers Guide, the results of this survey were not overly surprising.  However, the results are very telling in regards to the paradigm shift that has occurred in how users view Early Case Assessment.  Therefore, I wanted to publish the details of the results of this poll.

Summary of Results
54% of the voters ranked Advanced Analytics as one of the top 5 most important features for an Early Case Assessment (ECA) platform. Support for Collection of Social Media and Collaboration came in second with 31%. Cost Calculations, Predictive Coding, Delivered as SaaS and Semantic Search came in third with 23%.

Following is an analysis and commentary for each of the categories:

Advanced Analytics
I was not surprised that 54% of the voters ranked Advanced Analytics as one of the top 5 most important features for an Early Case Assessment (ECA) platform. After all, ECA is all about "analyzing" your potential pool of ESI to determine where it is located, what you have and how it will affect your case strategy.  However, I thik that there is a subtle hint hidden within this top ranking that may signal a change in way users view the process of eDiscovery . As a followup, it would be interesting to ask users to define "Advanced Analytics" and then identify where within the
EDRM, they believe these analytics should be utilized.

Historically, the standard eDiscovery workflow followed the EDRM and therefore ESI that was potentially responsive or relevant was identified via standard file type, custodian and data parameters, collected or ingested, culled. analyzed and reviewed.  This analysis stage is what many within the industry now refer to as Early Case Assessment (ECA).  However, in 2012, there are technologies that allow for identification and analysis of ESI before it is even ingested.  Further, there is also now growing demand for the identification and analysis of live ESI residing in Content Management Systems (CMS), archiving systems, a wide variety of private and public email systems, public cloud storage and even public social media stores.  As a result of these changing requirements, I contend that the fundamental definition of Early Case Assessment (ECA) is evolving and therefore it may be time to adjust best practices, workflows and our expectations of ECA platforms should support.

Support for Collection of Social Media
I was also not surprised that 31% of the voters ranked Support for Collection of Social Media as one of the top 5 most important features of an Early Case Assessment platform. Corporate legal departments, corporate IT departments and outside counsel are beginning to realize the requirement to harvest potential evidence from social media sources such as Facebook, LinkedIn, Twitter, MySpace and Google+ is real and therefore they want their ECA platform to be able to handle these file types.


Collaboration

31% of the voters ranked Collaboration as one of the top 5 most important features of an Early Case Assessment platform.  As the use of social media and SaaS based communication and collaboration applications has become more mainstream and therefore accessible to the enterprise knowledge worker, their expectations have risen accordingly. Therefore, it is not surprising that users expect their ECA platforms to follow the collaboration trend and support communications and collaboration for multiple different types of users from multiple different geographically regions.  Security is obviously an issue that the ECA vendors will have to address as the information that ECA platforms is more sensitive and can lead to sanctions and financial penalties.

Cost Calculations

23% of the voters ranked Cost Calculations as one of the top 5 most important features of an Early Case Assessment platform.  It has been well established that 70% of the cost of eDiscovery is in the cost of review and therefore there is a renewed emphasis on reducing the amount of ESI that eventually has to be reviewed.  With this requirement in mind, users have  been relying upon gathering the appropriate information such as amount of ESI by file type and custodian, etc. and plugging it into an Excel spreadsheet to forecast the eventual full cost of eDiscovery.  As such, I completely understand that users now want this capability added to the ECA platform.

Predictive Coding

I was very surprised that 23% of the voters ranked Predictive Coding as one fo the top 5 most important features of an Early Case Assessment platform.  Predictive Coding currently normally resides as an alternative option to manual tagging and review within the Review section of the EDRM. So, I am not sure if these voters are confused or are truly contending (with their vote) that Predictive Coding technology needs to be pushed further to the left and utilized during the early stages of ESI identification, collection and analysis.

I predict that Predictive Coding or some form of Machine Driven Analysis will be incorporated into the early stages of ESI identification, collection and analysis drvien by the demands to increase operational efficiencies and reduce costs.  Pleaes note that eDSG in partnerhsip with DCIG will be releasing a Predictive Coding Buyers Guide this summer.  And, without giving away any vendor secrets I can state that the market is going to intriqued with the extent to which Predictive Coding or Machine Driven Analysis is going to be available to support the entire eDiscovery lifecycle.


Delivered as SaaS
23% of the voters ranked SaaS Delivery as one fo the top 5 most important features of an Early Case Assessment platform.  As I have said many times, I believe that the "train has left the station" on SaaS based eDiscovery platforms.  The value proposition of operational efficiencies and costs savings are just too high for this train to turn around and therefore I was a bit surprised that Delivery as SaaS wasn't ranked higher.  I suspect that maybe users are now expecting this feature to a standard option of any ECA platform and therefore failed to vote for it.  Please note that I did not inlcude an option to vote for eDiscovery in the Cloud as that has become a very confusing and soon to be highly debated topic of disucssion.


Semantic Search
23% of the voters ranked Semantic Search as one of the top most important features of an Early Case Assessment platform. Semantic Search is the perfect companion of  Advanced Analytics and is therefore another feature that many users believe needs to be pushed further to the left in the EDRM.  The requirement of indexing makes it somewhat difficult to utilize during the identification and pre-collection phase.  However, I have seen several real-time architectures that are in fact adressing this with real-time ongoing indexing as part of a larger and more comprehensive Information Governance platform.  Therefore, as this infrastructure is more fully tested and the costs reduced, I would suspect that we will see Semantic Search utilized further to the left in the coming months and years.
First Pass Review
I was very surprised that only 15% of the voters ranked First Pass Review as one of the top 5 most important features of an Early Case Assessment platform.  As stated previously, it has been well established that 70% of the cost of eDiscovery is in the cost of review and therefore there is a renewed emphasis on reducing the amount of ESI that eventually has to be reviewed.  Therefore the concept of a First Pass Review (FPR) or a mini review done during ECA has become a well accepted practice before a final review set is defined and exported to a full blown review platform.

I predict that with the advancement of Predictive Coding techniques and other associated technologies that First Pass Review is going to expand and cannibalize a major percentage of the current Document Review platform market.  And, at some point in time, what we now define as Document Review will vanish as ESI will go directly from storage or real-time location to analysis and review and then directly into some digital form ready for the courtroom.  As evidence of this trend, it is interesting to note that we are now seeing many of the legacy ECA vendors expanding their FPR capabilities into full Document Review and many of the legacy Document Review vendors expanding their capabilities into ECA.

Workflow Management

I wasn't overly surprised that only 15% of the voters ranked Workflow Management as one fo the top 5 most important features of an Early Case Assessment platform.  I believe that workflow management is an extremely important feature of any operational application. However, I think that the definition of the workflow within the eDiscovery lifecycle is in such a state of flux that it may be premature to try and define a workflow management system that vendors can be confident will be pertinent for more than just a few release cycles.  That being said, I believe that an ECA platform should provide solid workflow for First Pass Review and Predictive Coding and at least a user dashboard outlining the status of a "project" or "matter" as it makes its way from identification to collection to analysis to review to production.  In my opinion, the real answer is a flexible workflow management system that enables users to define their eDiscovery lifecycle. Whether this is accomplished through an integrated OEM solution or as a proprietary solution will be up to the individual vendors to decide.

Legal Hold

Only 8% of the voters ranked Legal Hold as one of the top 5 most important features of an Early Case Assessment platform because many beleive that it is outside the current definition of ECA and  they still don't know if they want to utilize a best-in-class or a holistic approach to support the entire eDiscovery workflow.

I predict that adding in real-time data mapping and coupling it with real-time legal hold that actually preserves ESI in a forensically sound manner is the direction that the market is going to take.  Whether this is accomplished through an integrated OEM solution or as a proprietary solution will be up to the individual vendors to decide.

Real-time Collections
8% of the voters ranked Real-time Collection as one of the top 5 most important features of an Early Case Assessment platform.  Given where eDiscovery has come from in the past 5 years, Real-time anything is a very aggressive position to take.  However, as the enterprise IT organizations become more involved in the eDiscovery process and eDiscovery becomes a subset of the Information Governance process, Real-time identification, analysis and collection will become an industry accepted best practice.

Summary

This poll was very telling in regards to how users are changing their views and associated requirements for what an Early Case Assessment (ECA) platform should support.  ECA is definitely moving further to the left in the eDiscovery lifecycle and it appears that users want the eDiscovery platform vendors to support this paradigm shift.

Click Here to review the results of all of the polls that eDSG has been running  on a weekly basis since June of 2011 on the current status of Information Governance and eDiscovery.  Click Here to vote in the most recent eDSG Weekly Poll.

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Wednesday, April 4, 2012

Lawyer Certification on Predictive Coding

The eDiscovery Solutions Group Weekly Poll that ran from March 26, 2012 to April 2, 2012 asked whether or not lawyers should be able to explain the general technical and statistical mathematics supporting Predictive Coding to be able to utilize Predictive Coding during the eDiscovery and document coding process.

25% of the respondents to this poll indicated that lawyers should be famailiar with Predictive Coding to utilize it during the eDiscovery and document coding process. 62% of the respondents to this poll indicated that lawyers should be somewhat familiar with Predictive Coding to utilize it during the eDiscovery and document coding process.  And, 12% of the respondents to this poll indicated that lawyers should not have to be familiar with Predictive Coding to utilize it during the eDiscovery and document coding process.

Given the fact that Judge Peck's decision is still being digested and there continues to be debate among the "technical experts" within the industry about the vetting process for Predictive Coding, many may not think that it is way too early to start worrying about whether or not lawyers understand the technical nuances of this new technology.  However, I am not sure that the ABA Commission on Ethics would agree that "it is not yet time" as they are already addressing the question of what level of competence lawyers must have in applying IT concepts to the practice of law.

The technology of eDiscovery in general has leapfrogged any technology issues that most litigators have had to understand in the past.  And, Predictive Coding and all of it's cousins in computer assisted eDiscovery and search, may in fact have leapfrogged the eDiscovery technology of just 2-3 years ago.

I am sure that the courts and the industry will fully vett Predictive Coding and develope the appropriate best practice for when and how it should be used.  And, I am sure that ABA will figure out what level of competence lawyers must have in applying Predictive Coding.  I just have to wonder if the results of this process isn't a tipping point for a changing of the guard within the legal ranks?

And, since this whole "thing" is about providing equal access to the judicial system and adequate representation, let's hope they all get it right.  Certification on Predictive Coding for lawyers or not.

Click Here to review the results of this poll and the results of all of the eDSG Weekly Polls on hot topics within the eDiscovery and Information Governance market.



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Tuesday, April 3, 2012

Zoom to Predictive Coding

Predictive coding has captured the imagination of the eDiscovery market.    As a result, my daily conversations with members of the legal departments of the global 2000 and the eDiscovery professionals within the major law firms now  routinely include questions about how predictive coding works, what predictive coding technologies are available and which predictive coding vendors I recommend.  Therefore, in an effort to better serve my curious client base, I caught up with Warwick Sharp,  co-founder and Vice President of Marketing and Business Development for Equivio, to learn more about their predictive coding platform.

Founded in 2004 in Israel, Equivio began by developing and marketing near-duping and email thread management software. Its acquired a wide variety of clients, including hundreds of law firms, corporations, government entities and consulting organizations throughout the world.  Its client base includes the Department of Justice, the Federal Trade Commission, KPMG and Deloitte.  In addition, Equivio technology has also been a favorite integration partner among other litigation software vendors such as kCura and many of the well known litigation service providers.

In early 2009, Equivio made the gutsy decision to enter the unknown and highly under appreciated predictive coding wilderness with Relevance, its standalone predictive coding platform.  Along with a handful of other predictive coding pioneers such as Recommind, Orcatec and Xerox, Equivio set out to convince the legal community that this new software with its complex mathematical algorithms and confusing statistical models could do a better (i.e. more statistically significant) job of identifying relevant documents than human reviewers.  And, although I haven’t asked Equivio about the early financial returns on this bet, I would suspect that the initial missionary marketing efforts were tough and didn’t produce a financial return on their investment.  However, Equivio didn’t give up.  And, with the recent landmark court decision by Southern District of New York Magistrate Judge Andrew Peck on the
Da Silva Moore case opening the flood gates for the legal tolerance for computer assisted review (aka predictive coding), they are now well positioned as one of the few legacy players in the predictive coding market.

On January 23, 2012 Equivio launched Zoom, a single integrated platform for predictive coding and analytics.  As reported in their initial press release, Zoom combines Equivio's best-of-breed near-duplicates, email threads and Relevance components together with data import and export, early case assessment and enriched analytics. These components are seamlessly integrated on a unified web-based platform for easy access and use.  This past week, I had a chance to spend some time with Warwick and see Zoom in action.

My first impression of Zoom is that it has an extremely intuitive and attractive web-based user interface that provides an easy to understand workflow management system to lead users through the process of collection, processing, analytics, first pass review with predictive coding and export. Support for collection, processing and initial culling appear to meet or maybe even exceed industry requirements to prepare data for initial review.

From a more detailed standpoint, Zoom enables users to extract text and metadata from raw ingest and generates data profiles for Early Case Assessment (ECA).  It then enables users to subject the data to multi-layered analysis, including de-duping, near-duping, email thread management and language detection. Zoom's search environment also supports keyword analysis and metadata faceting.

From a predictive coding perspective, Zoom enables litigators to efficiently “train the system” to identify and assess documents for responsiveness and privilege with little or no knowledge beyond standard online document review best practices.  The platform displays the complex, yet required, predictive coding statistics with easy to understand graphics and even provides users with the cost of review for the current level of statistical significance and the cost projections for increasing that percentage.  Finally, Zoom exports native files, full text and metadata to the user’s review platform of choice.  Please note that I have not tested the viability of Zoom’s predictive coding accuracy and therefore, for the purpose of this initial review, I am taking Equivio’s word that it meets or exceeds expectations for computer assisted document identification and that the results would hold up in court.

I have designed, tested and used literally hundreds of Web-based applications over the years and I would rate Zoom among the best for easily guiding the user through a fairly complex process and providing an initial positive experience.

And although Warwick was reluctant to position Zoom as an Early Case Assessment (ECA) tool, I believe that Zoom does in fact have the foundational architecture, features and a workflow that can mature into a formidable competitor in the ECA market.  Whether or not Zoom fulfills this destiny will of course be up to Equivio and how they decide to position and market their new product.

Given my position as an impartial industry analyst with the responsibility of being a trusted advisor to my clients and because there are other noteworthy predictive coding platforms on the market from vendors such as Recommind, Orcatec and Xerox, I am reticent to declare Zoom as the leading predictive coding platform in the industry.

And, given the fact that eDiscovery Solutions Group, in  partnership with DCIG, will be including Equivio in its 2012 Early Case Assessment Interactive Buyer’s Guide available in May 2012 and the 2012 Predictive Coding Interactive Buyers Guide available later this summer, buyers will have all of the objective information that they require to make their own decisions.

However, after my initial review, Zoom should definitely be on any buyer’s short list of next generation eDiscovery platforms as it definitely provides the culling and analytics required for serious Early Case Assessment (ECA) and integrates an attractive and competent predictive coding component.

For a more detailed overview of Zoom, you can contact me at: productbriefings@ediscoverysolutionsgroup.com.


For more information on Equivio and Zoom, please visit: http://www.equivio.com/.

Click Here to join the International Association of Predictive Coding

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Monday, December 26, 2011

Information Governance and eDiscovery Trends for 2012

2011 has been a transitionary year for information governance and eDiscovery.  Enterprises and governments worldwide have had to come to grips with the sudden acceleration of the use of social media, cloud computing, mobile devices and the resulting explosion in the volume of Electronically Stored Information (ESI).

Some are predicting the end of email in favor ot texting, Twitter and other social media electronic communications.  There are over 100 million users on Twitter each day with 35% utilizing a mobile device.  Facebook now has over 800 million users with 74% outside the United States and 350 million on mobile devices.  There are also over 100 million LinkedIn users worldwide as business social media and the assocication collaboration and communications is now required as a fundamental marketing tool for any serious business player.  Click Here for a more detailed graphic overview of the the growth of social media from the Search Engine Journal.

In addition to social meida, the fundamental infrastructure matured in 2011 to support more serious cloud computing.  Enterprises worldwide began to realize the dramatic cost benefits and potential business benefits of cloud computing.  As a result they gave serious consideration to private cloud implementations and are becoming more comfortable with moving some ESI to public Cloud Service Providers (CSPs) such as Amazon and Rackspace.  Microsoft launched Office360 to enable users to access the Microsoft Office Suite of products as Software-as-a-Service (SaaS) removing the expensive and time consuming software update dance that we all dread.  And, late in 2010, Apple released the iCloud platform for consumer cloud storage and set the stage for literally millions of iPhone, iTouch and Mac users to begin storing their pictures and other personal data in the cloud.

For anyone involved in the world of Information Technology (IT) whether as a user or a technologist, 2011 was definitely an exciting year.  For those of us in the information governance and eDiscovery business, 2011 marked a turning point, both literally and conceptually, for the monitoring, indentification, collection, processing, review and production of electronic evidence.

Is it no longer just an interesting discussion at the local pub to talk about the eventuality of social media as a source of evidence.  There were already close to 1,000 cases in 2011 where the judge issued a written opinion that mentioned social media. Likewise, information governance and eDiscovery in the cloud is longer just an interesting breakout session at tradehows to fill up your 'dance card".  Harvesting ESI from the cloud for the purpose of eDiscovery was a real issue in 2011 and therefore anyone that is serious about eDiscovery from a process, legal and technology standpoint, had better start to pay attention.

Given all of this (and more that I have not even mentioned), 2012 is going to be a banner year for changes in information governance and eDiscovery.  Following are my predictions:

Information Governance and eDiscovery Will Move to the Cloud
As more and more ESI moves to the cloud, the requirement to harvest this ESI "from the cloud" will also continue to grow.  However, there will be a tremendous amount of confusion in regards to exactly what information governance and eDiscovery in the cloud means.  Most, if not all, of the seroius technology vendors will announce that they are cloud ready or work in the cloud.  However, in most cases, this will mean that they are using the same old legacy technology and harvesting data "from the cloud" and processing it the same old way they have been processing ESI and paper for years.  Some of these vendors will have their own data centers and offer up information governance and eDiscovery as as Service.   However, this is nothing new.  The real change that we will witness in 2012 will be virtual technology (not hardware based) that enables users to move information governance and eDiscovery solutions/platforms to the cloud ESI and collects it and processes it in the cloud where it resides.  Physical location will no longer be an issue.  Collection and moving massive amounts of data will no longer be an issue.  The salability of hardward solutions will no longer be an issue.  Staging information governance and eDiscovery respositories in third party service provider data centers will no longer be required.

Enterprises will be able to move virtual information governance and eDiscovery solutions around their networks and private clouds as required to collect and process ESI where it resides. Cloud Service Providers (CSPs) will provide information governance and eDiscovery solutions as part of their standard IaaS and PaaS technology stacks.   Early Case Assessment (ECA) is going to take on a whole new meaning.  This approach is a major paradigm shift in the entire concept of how information governance and eDiscovery should work.  2012 is going to be an exciting year for information governance and eDiscovery in the cloud.

Semantic Search will Go Mainstream
The mystical world of semantic search and natural language processing technology will finally go mainstream in 2012.  New Information governance and eDiscovery technology vendors will emerge that are utilizing this technology as the foundation of their offerings or have seamlessly integrated this technology into their platforms.  Litigators will begin to understand the value of semantic search, courts will begin to accept the results and users will begin to demand its use.  Before the end of 2012, the industry may even recognize the term "Lucene".

Predictive Coding will Go Mainstream
Just like the mystical world of semantic search and natural language processing technology, Predictive Coding will also go mainstream in 2012.  New Information governance and eDiscovery technology vendors will emerge that have seamless integrated this technology into their platforms.  Litigators will begin to understand the value of Predictive Coding, courts will begin to accept the results and users will begin to demand its use.  Offshore coding will become less attractive as Predictive Coding will enable all but the very detailed review and tagging to be done automatically.

Informationn Governance and eDiscovery for Social Media Will be Required
Pushed by the ethical requirements for litigators to understand and utilize eDiscovery for social media and the practical requirements to ensure that all pertinent ESI is being collected and submitted, there will be a  major move by the courts and litigators in 2012 to ensure that social media evidence is being collected and submitted with an appropriate chain of custody and with access to metadata to ensure the validity of the evidence.  And, as a results, legacy ECA vendors will social media file types to their bag of tricks and numerous new Discovery tools for social media will be released in 2012.

End-to-End Information Governance and eDiscovery Solutions
As Early Case Assessemnt (ECA) vendors expand their product lines "right" into document review and case management and as document review platform expand their product lines "left" into ECA, the market is going to have a choice of more end-to-end information governance and eDiscovery solutions.  In addition, we will see the integration of data mapping, legal hold, semantic search, predictive coding, project management, workflow management and case management into these end-to-end solutions.

Litigator Will Become More Technology Savy
Out of both practical necessity and statute ordered requirements, litigators will become more technology savvy in 2012.  The days of the hands-off, don't bother me with the technical details for eDiscovery litigator are quickly coming to a close. 

Information Governance and eDiscovery Pricing will Drop
The move to the cloud along with easily scalable virtual solutions offered up as Software-as-a-Service (SaaS) will enable a dramatic price decrease for information governance and eDiscovery in 2012.

eDiscovery will become a subset of Information Governance
As I have predicted in previous years, as eDiscovery moves to the enterprise, eDiscovery will become a subset of Information Governance in 2012.


In conclusion, 2012 is going to be a very exciting year in information governance and eDiscovery.  Enjoy the rest of 2011 and strap yourself in for a wild ride in 2012.



 




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Monday, August 1, 2011

Predictive Coding Drama is Good for eDiscovery Market

In a Law.com blog post by Evan Koblentz on August 1, 2011 titled, "Bragging Rights or Blowing Smoke?", Mr. Koblentz indicates that Recommind's CEO Bob Tennant pointed out that, "If nothing else, the ruckus acknowledged the importance of automation to the future of legal discovery, and the significance of our intellectual property, including the announced patent, to the e-discovery industry."  I am not sure about the significance of Recomminds intellectual property and its announced patent.  But, Bob is spot on about the fact that the rukus over who owns what predictive coding IP is absolutely outstanding to the future of eDiscovery.  litigators, judges, general counsel, IT directors, litigation service providers and even some litigation technology vendors need to realize that mature and tested technology already exists to completely change the game and change the paradigm in which we currently view how technology is utilized and how it affects litigation.

As a result, it won't be long before risky off-shore coding and document review and expensive on-shore coding and document review will be practices that we read about in the history books and wonder why.

Finally, I couldn't let another blog posting on predictive coding go by without mentioning, as may others have, that there are lots of other predictive coding vendors with exceptional predictive coding technology that need to be acknowledged, including Orcatec, Equivio, Capital Legal Solutions, Catalyst, FTI Technology, InterLegais, Kroll Ontrack, Valora and Xerox.

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Tuesday, January 25, 2011

eDiscovery: A Judge’s Guide to Reduce Costs

The eDiscovery Institute, a 501(c)(3) nonprofit research organization, has just released a publication for judges titled,  “Judges’ Guide to Cost-Effective E-Discovery.”  Written by Anne Kershaw and Joe Howie, with a foreword by the Hon. James C. Francis IV, Magistrate Judge for the Southern District of New York, the paper provides a detailed, vendor-neutral look at technologies and processes that can greatly reduce the cost of handling Electronically Stored Information (ESI). 

This publication is long overdue and will hopefully provide the foundation upon which the entire legal industry can begin to systematically reduce the overall cost of eDiscovery.  The authors contend that there is currently technology and associated best practices available today, including de-NISTing,  Duplicate Consolidation across custodians, email thread management and predictive coding, that can cut the cost of eDiscovery by 90%.   Many forward thinkers in the vendor community have been aware of these technologies for several years.  Now, with the knowledge learned by this publication, maybe Judges will have the ability to question counsel's use or non-use of available technology to forece eDiscovery out of the dark ages and into the modeern world of technology.

There is an excellent overview of the publication titled, “E-Discovery Burden, the Judges’ Guide, and an Alternative to AFAs ,” by co-author Joe Howie on the Inside Counsel Website dated January 21, 2011.

A copy of the full publication can be downloaded from the eDiscovery Institute website at: http://www.ediscoveryinstitute.org/JudgesGuide/.

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